Project: iDICE Skills-to-Jobs Programme
Programme Implementers: Zhill Systems Limited – North-East Humanitarian Innovation Hub (NEHIH)
Abuja (Project Management Office)/Remote with frequent travel across the six North-East States (Adamawa, Bauchi, Borno, Gombe, Taraba and Yobe)
Reports To: Project Director
Technical Reporting: BPO Services Specialist (Team Lead)
Contract Type: Fixed-Term, Full-Time
Contract Duration: Project-based, renewable subject to satisfactory performance and project requirements.
Programme Background
The iDICE Skills-to-Jobs Programme is a flagship initiative under the Investment in Digital and Creative Enterprises (iDICE) Programme, designed to expand employment opportunities for young Nigerians by equipping them with globally competitive digital and BPO skills while connecting them to local and international employment opportunities.
Implemented by the Zhill Systems–NEHIH Consortium, the programme seeks to train, certify and facilitate employment pathways for 50,000 young people across the six North-East states through a market-driven approach that integrates technical training, career readiness, employer engagement and job placement.
Position Purpose
The Knowledge Management & Transfer Lead is responsible for developing and managing the programme’s knowledge management systems, Learning Management System (LMS) and BPO Information Portal. The role ensures programme knowledge, learning resources, and labour market information are effectively captured, shared, and applied to improve learning outcomes, collaboration, and long-term sustainability.
Key Duties and Responsibilities
Knowledge Management & Digital Learning
Lead the development and implementation of the programme’s Knowledge Management Strategy, oversee the Learning Management System (LMS) and BPO Information Portal, and ensure effective management of digital learning resources, knowledge repositories and institutional knowledge.
Knowledge Capture & Research
Coordinate documentation of lessons learned, case studies, operational manuals and best practices, while supporting labour market research, knowledge products and evidence-based programme improvement.
Capacity Building & Collaboration
Support staff and partners through training, user guidance and technical support, facilitate knowledge-sharing platforms and Communities of Practice, and strengthen collaboration across programme stakeholders.
Monitoring & Partnerships
Monitor utilisation of knowledge platforms, analyse user engagement and system performance, prepare knowledge reports, and build partnerships with universities, technology companies and industry associations to strengthen digital learning and innovation.
Qualifications
Bachelor’s Degree in Information Management, Knowledge Management, Library & Information Science, Computer Science, Information Technology, Educational Technology, Information Systems, Business Administration or a related discipline. A Master’s Degree and relevant professional certifications are an added advantage.
Professional Experience
Minimum of five (5) years’ progressively responsible experience in knowledge management, organisational learning, digital learning or information systems, including implementation of Knowledge Management Systems (KMS) or Learning Management Systems (LMS). Experience supporting donor-funded development projects and workforce development programmes.
- Demonstrated experience managing digital knowledge repositories, learning platforms and organisational knowledge systems.
- Experience working in North-East Nigeria is highly desirable.
Technical Competencies
The candidate should demonstrate strong expertise in knowledge management, organisational learning, Learning Management Systems (LMS), information systems, digital content management, knowledge repositories, research and knowledge synthesis, data analytics and Artificial Intelligence for knowledge management, with proficiency in Microsoft Office 365, SharePoint and other digital collaboration platforms to support effective programme learning, knowledge sharing and institutional performance.
Behavioural Competencies
The ideal candidate should demonstrate strategic thinking, innovation, leadership, communication, collaboration, analytical skills, attention to detail, results orientation, accountability and problem-solving, with the ability to promote organisational learning, collaboration and continuous improvement across diverse programme teams.
Working Conditions
The position is remote/blended with periodic travel across the six North-East states. Occasional evening or weekend work may be required during programme implementation, stakeholder engagements and field activities.
Application Requirements
Interested candidates should submit a current CV (maximum two pages), a current CV (maximum three pages), copies of relevant academic and professional certificates, and the contact details of three professional referees to bpo.northeast@humanitarianihub.org
Equal Opportunity Statement
The Zhill Systems–NEHIH Consortium is committed to promoting equal opportunity, diversity and inclusion. Applications are encouraged from qualified candidates regardless of gender, disability, ethnicity, religion or other protected characteristics. Women, persons with disabilities and qualified candidates from North-East Nigeria are strongly encouraged to apply.