Programme Implementers: Zhill Systems Limited and North-East Humanitarian Innovation Hub (NEHIH)
Abuja (Project Management Office)/Remote, with periodic travel across the six North-East States (Adamawa, Bauchi, Borno, Gombe, Taraba and Yobe)
Reports To: Media & Communications Lead
Technical Reporting: BPO Services Specialist (Team Lead)
Contract Type: Fixed-Term, Full-Time
Contract Duration: Fixed-term for the duration of the project with possibility of extension based on performance and project needs.
Programme Background
The iDICE Skills-to-Jobs Programme is a flagship initiative under the Investment in Digital and Creative Enterprises (iDICE) Programme, designed to expand employment opportunities for young Nigerians by equipping them with globally competitive digital and BPO skills while connecting them to local and international employment opportunities.
Implemented by the Zhill Systems–NEHIH Consortium, the programme seeks to train, certify and facilitate employment pathways for 50,000 young people across the six North-East states through a market-driven approach that integrates technical training, career readiness, employer engagement and job placement.
Position Purpose
The Communications Officer leads the planning and implementation of the programme’s communications, branding and visibility activities to promote awareness, stakeholder engagement and public confidence. The role is responsible for ensuring consistent, high-quality communication across all programme channels while maintaining compliance with donor visibility requirements.
Working closely with programme teams, government institutions, employers, development partners and the media, the Communications Officer oversees content development, media engagement, digital communications, documentation and knowledge sharing to showcase programme achievements and strengthen the Consortium’s public profile.
Key Duties and Responsibilities
Communications Planning & Coordination
- Support the Media and Communications Lead to develop and implement the programme’s Communications and Visibility Plan.
- Support to coordinate communication activities across programme workstreams and implementation states.
- Ensure communication outputs align with donor branding and visibility requirements.
- Support programme leadership with strategic communication and public engagement initiatives.
Content Development & Digital Communications
The Communications Officer, working closely with the Media and Communicatoons Lead will develop high-quality communication materials, including success stories, feature articles, newsletters, press releases and promotional content. The role will oversee digital communication platforms, maintain editorial calendars, coordinate social media campaigns and ensure consistent messaging across all communication channels.
Media Relations & Public Engagement
The incumbent will build and maintain relationships with media organisations, coordinate interviews and press briefings, organise media coverage for programme activities, prepare media kits and monitor media coverage to strengthen programme visibility and public awareness.
Branding, Documentation & Knowledge Sharing
The role will ensure compliance with BOI, AfDB and iDICE branding guidelines, oversee the production of communication materials, document programme activities through written, photographic and video content, maintain communication archives, and support the development of knowledge products and beneficiary success stories.
Event Communications & Stakeholder Engagement
The Communications Officer will provide support to coordinate communication activities for trainings, workshops, stakeholder meetings, and public events by preparing publicity materials, supporting event branding, coordinating media participation, and promoting effective engagement with government institutions, employers, development partners, and beneficiaries.
Monitoring, Evaluation & Reporting
The role will monitor communication performance by tracking media coverage, website and social media analytics, preparing periodic communication reports, documenting lessons learned and supporting donor reporting on communication outputs, visibility and stakeholder engagement.
Qualifications
Bachelor’s degree in Mass Communication, Journalism, Public Relations, Media Studies, Communication Arts, Marketing Communications, English, Development Communication, International Relations, Social Sciences or a related discipline. A master’s degree is an advantage.
Professional Experience
- Minimum of three (3) years’ progressively responsible experience in corporate, public or development communications.
- Demonstrated experience implementing communication strategies, media relations and digital communications for donor-funded or large-scale programmes.
- Experience in branding, stakeholder engagement, multimedia storytelling and content development.
- Experience working in development, workforce development or fragile and conflict-affected settings is highly desirable.
Technical Competencies
The candidate should demonstrate strong expertise in strategic communications, media relations, public relations, digital communications, social media management, content development, storytelling, brand management, event communications, photography and videography, website content management, with proficiency in Adobe Creative Suite, Canva, Microsoft Office 365 and social media analytics to support effective programme visibility, stakeholder engagement and communication performance.
Behavioural Competencies
The ideal candidate should demonstrate excellent communication, creativity, strategic thinking, planning and organisation, attention to detail, collaboration, leadership, adaptability, integrity, professionalism and results orientation to effectively support programme communications and stakeholder engagement.
Working Conditions
The position is remote/blended with with periodic travel across the six North-East states. Occasional evening or weekend work may be required during programme implementation, stakeholder engagements and field activities.
Application Requirements
Interested candidates should submit a current CV (maximum two pages), a current CV (maximum three pages), copies of relevant academic and professional certificates, and the contact details of three professional referees to bpo.northeast@humanitarianihub.org
Equal Opportunity Statement
The Zhill Systems–NEHIH Consortium is committed to promoting equal opportunity, diversity and inclusion. Applications are encouraged from qualified candidates regardless of gender, disability, ethnicity, religion or other protected characteristics. Women, persons with disabilities and qualified candidates from North-East Nigeria are strongly encouraged to apply.