Project: iDICE Skills-to-Jobs Programme

Programme Implementers: Zhill Systems Limited – North-East Humanitarian Innovation Hub (NEHIH)

 Abuja (Project Management Office)/Remote with periodic travel across the six North-East States (Adamawa, Bauchi, Borno, Gombe, Taraba and Yobe)

Reports To: Project Manager

Technical Reporting: Project Director (as required)

Contract Type: Fixed-Term, Full-Time

Contract Duration: Project-based, renewable subject to satisfactory performance and project requirements.

Programme Background

The iDICE Skills-to-Jobs Programme  is a flagship initiative under the Investment in Digital and Creative Enterprises (iDICE) Programme, designed to expand employment opportunities for young Nigerians by equipping them with globally competitive digital and BPO skills while connecting them to local and international employment opportunities.

Implemented by the Zhill Systems–NEHIH Consortium, the programme seeks to train, certify and facilitate employment pathways for 50,000 young people across the six North-East states through a market-driven approach that integrates technical training, career readiness, employer engagement and job placement.

 Position Purpose

The Programme Officer provides operational and administrative support for the effective planning, coordination and implementation of programme activities. The role supports programme documentation, reporting, stakeholder coordination, logistics and day-to-day operations to ensure timely delivery of project objectives.

Working closely with technical and operational teams, the Programme Officer supports implementation across programme workstreams while ensuring compliance with consortium procedures and donor requirements.

Key Duties and Responsibilities

Programme Coordination

• Support implementation of programme activities in line with approved work plans and project milestones.
• Coordinate communication between technical teams and State Programme Offices.
• Track implementation schedules and follow up on agreed action points.
• Support technical meetings, workshops and stakeholder engagements.

Administrative & Operational Support

The Programme Officer will provide essential administrative support to the Project Manager and Project Director by coordinating meetings, managing calendars, and organising travel and logistics for programme staff and consultants. This role also involves preparing meeting agendas, documenting minutes, and tracking action items, as well as maintaining comprehensive programme records, filing systems, and official documentation to ensure smooth operations and efficient project management.

Documentation & Reporting

The officer will play a crucial role in preparing comprehensive reports on a monthly, quarterly, and annual basis for the program. This includes compiling detailed activity reports, maintaining organised program documentation, and ensuring effective version control and systematic filing of project documents. Additionally, the associate will prepare engaging presentations, informative briefing notes, and other essential materials to support the program’s objectives.

Stakeholder Coordination

The officer will facilitate communication with government agencies, employers, development partners, and consortium members, ensuring effective collaboration among all parties. This role involves organising stakeholder meetings and workshops, maintaining comprehensive stakeholder databases, and following up on agreed-upon actions. Additionally, the associate will support the preparation of detailed stakeholder engagement reports to ensure transparency and accountability throughout the process.

Programme Monitoring Support

The associate will oversee the execution of approved work plans and activity schedules, ensuring that all implementation efforts are monitored effectively. This includes maintaining implementation trackers and program dashboards, facilitating data collection and verification, and preparing comprehensive program reports. Additionally, the associate will identify and escalate any implementation issues that require management’s attention to ensure smooth progress and resolution.

Procurement & Logistics Support

The associate will coordinate procurement requests following program procedures, support the organisation of training sessions, workshops, and field activities, and monitor procurement and delivery schedules. Additionally, they will maintain accurate inventory records and oversee the distribution of program materials to ensure smooth operations.

Financial Administration Support

The programmes associate will play a key role in preparing payment requests and financial documentation while meticulously tracking activity budgets and expenditure records. They will also coordinate the necessary supporting documents for financial reporting and assist with travel advances, retirements, and financial reconciliations to ensure smooth financial operations.

Communications & Information Management

The officer will coordinate the dissemination of reports, correspondence, and program updates while maintaining organised mailing lists and document repositories. This role involves supporting the preparation of newsletters and internal communications, all while ensuring the confidentiality of program information and records.

Field Coordination

The Programs Associate will play a crucial role in supporting implementation efforts across the six North-East states by assisting State Programme Focal Persons during field activities and monitoring visits. This position involves monitoring field implementation schedules and logistics, as well as preparing detailed field visit reports and identifying necessary follow-up actions.

Qualifications

Bachelor’s Degree in Business Administration, Public Administration, Project Management, Economics, Development Studies, Social Sciences, Management, International Relations, Office Administration, Information Management, Communications or a related discipline. A Master’s Degree and professional certifications in Project Management, Office Administration or Programme Management will be an added advantage.

Professional Experience

• Minimum of three (3) years’ progressively responsible experience in programme implementation, project coordination or administration.
• Demonstrated experience supporting donor-funded programmes, stakeholder engagement, documentation, reporting and administrative coordination.
• Experience working with government, development partners or the private sector is highly desirable.

Technical Competencies

The candidate should demonstrate strong expertise in programme coordination, administrative management, documentation and records management, stakeholder engagement, report writing, logistics management, office administration and data management, with proficiency in Microsoft Office 365, Microsoft Teams, Zoom, Google Meet and basic project management software to support effective programme implementation and performance management.

Behavioural Competencies

The ideal candidate should demonstrate strong organisational skills, attention to detail, professionalism and integrity, with excellent communication, teamwork and time management skills. The candidate should also possess initiative, adaptability, problem-solving ability, customer service orientation, confidentiality and results orientation to effectively support programme operations and stakeholder engagement.

Working Conditions

The role is based in Abuja with periodic travel across the six North-East states. The position may require occasional evening or weekend work during programme implementation, stakeholder engagements or field activities.

Application Requirements

Interested candidates should submit a current CV (maximum two pages), a current CV (maximum three pages), copies of relevant academic and professional certificates, and the contact details of three professional referees to bpo.northeast@humanitarianihub.org

Equal Opportunity Statement

The Zhill Systems–NEHIH Consortium is committed to promoting equal opportunity, diversity and inclusion in all aspects of employment. Applications are encouraged from qualified candidates regardless of gender, disability, ethnicity, religion or other protected characteristics. Women, persons with disabilities and qualified candidates from North-East Nigeria are strongly encouraged to apply.